Return Terms
We accept returns* up to 30 days after delivery. Mood® Collection cannot be held responsible for any returns lost in the post, so we recommend using a sign for service when posting returns back to us.
*Engraved Products
Products that have been engraved cannot be returned as unwanted.
Return Process
As long as the product (not including engraved products) has not been used, we will issue a full refund once the item has been received by us at our warehouse.
Please post your returns to;
Mood® Collection
Innovations House
Christy Estate
4 Ivy Road
Aldershot
GU12 4TX
Please note we require a proof of purchase for any returns requested.
Item arrived damaged?
If any products in your order are damaged in transit please email sales@moodcollection.co.uk with photos and an outline of the damage.
A member of our sales team will be in touch within 2 working days to discuss a replacement.
Please do not send any damaged products back to us before speaking with a member of our sales team.